Getting Started

Verifying your OTP

Updated

Enter the 4-digit code we send to your phone, and what to do if it doesn't arrive.

How to verify

  1. On the Enter OTP screen, you'll see your phone number at the top with a Change button next to it.
  2. We send a 4-digit code to your number via SMS. Look for it in your messages.
  3. Type the code into the four boxes. The boxes auto-advance as you type.
  4. If your phone supports auto-fill, the code may appear above your keyboard — just tap it.
  5. Once all 4 digits are entered, the button changes to Verify OTP → in green. Tap it.

Typed it wrong? If your code is wrong, all four digits will turn red. Just tap backspace and re-type — no need to start over.

Didn't get the code?

Wait 60 seconds after tapping Get OTP. After that, the Resend link becomes active — tap it to send a fresh code. You can resend up to 3 times in 30 minutes.

FAQs — OTP

Q. My OTP isn't arriving. What do I do?

A. Try these in order: (1) Wait 60 seconds and tap Resend. (2) Check your SMS folder, including spam. (3) Make sure your phone has signal. (4) Confirm you typed the right number — tap Change to fix it.

Q. How long is the OTP valid?

A. Each code is valid for 5 minutes from when we send it. After that you'll need to tap Resend for a new one.

Q. I entered the wrong number. How do I change it?

A. Tap Change at the top of the OTP screen. You'll go back to the phone number screen with your previous number filled in, so you can edit it.

Q. How many times can I resend the OTP?

A. Up to 3 times in any 30-minute window. After the third resend, you'll need to wait 30 minutes before trying again. This is to prevent SMS abuse.

Q. It says 'Too many attempts'. What now?

A. This means you've entered a wrong code 5 times in a row. Your number is locked for 30 minutes. Wait it out, then try again with the correct code.

Q. My OTP says 'expired'. What does that mean?

A. Codes expire after 5 minutes. Just tap Resend to get a new one.