Account Settings

What Should I Do If I Can't Log In to My Account?

Updated

Login issues on Currently are usually solvable quickly. Here are the main troubleshooting steps:

Verify Your Mobile Number

Ensure you're entering the exact number used during signup. "Mobile numbers cannot be changed," so login only works with your original registered number.

Resolve OTP Delivery Problems

If you don't receive the one-time password:

  • Check your network connectivity
  • Wait 30–60 seconds before requesting again
  • Confirm SMS isn't blocked on your device
  • Move to an area with stronger signal if needed

Handle SIM or Number Changes

If you've lost your SIM or changed your number, account recovery becomes impossible. You cannot log in without access to your original registered number, and you'll need to create a fresh account. Your previous data cannot be transferred.

Recover from App Reinstalls

Logging out after reinstalling the app is normal. Simply re-enter your mobile number, verify the OTP, and you'll regain access to the same account with all data intact.

Fix Technical Issues

Try updating the app, restarting your phone, and clearing the app cache if applicable. Wait a few minutes and attempt login again.

Address Account Restrictions

In rare cases, accounts may be restricted or suspended due to policy violations or abuse. You'll see a restriction message, and login may be temporarily or permanently blocked. Contact support at +91 90334 22533 only if you believe this is an error.

What Support Can and Cannot Do

Support can assist with OTP delivery issues, temporary app errors, and explaining restriction reasons. However, they cannot change your registered number, recover accounts without number access, or merge accounts.